Call Centre Consultants provides specialist advice and independent consultancy in the set-up, management, development and operation of call centres to end users and suppliers either directly or in partnership with other independent consultants.
Alan Vaughan established Call Centre Consultants in 1991 after working in call centres since 1984. He has 'done everything' from taking calls to planning staffing needs, managing a 600-position operation and developing a multi-site virtual call centre. Alan has continued to expand his knowledge of the call centre world through his world-wide consultancy and his association with ICMI running seminars and conferences in the UK. He is one of the founders of the CCMA (Call Centre Management Association) and a member of the TMA (Telecommunications Managers Association).
Call Centre Consultants was the first training provider to be given the 'CCMA Programme Approval Award.
"As a global partner with ICMI of nearly fifteen years standing, Call Centre Consultants has been able to bring ICMI's quality educational seminars to the Call Centre industry in Europe. I am delighted to be part of this worldwide family."
Alan Vaughan, Call Centre Consultants
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