|
| |
United Arab Emirates
Insights
|
For more details contact:
Dominick Keenaghan
|
Post Office Box 28794
Dubai
UAE
|
| E-mail:
insights@emirates.net.ae |
Tel:
+971-4-3329211 |
| |
Fax: +971-4-2697718 |
INSIGHTS is the only Call Centre dedicated, Professional Services Organisation in the Middle East region to offer a combination of:
Regional Experience (12 years serving the regional industry)
Industry journals (spearheaded by "Telephony Middle East" magazine)
International Accreditation with recognised Global Industry bodies (ICMI, CIAC, etc.)
Accredited Call Centre Training Programs (English & Arabic)
Certified Call Centre Management Training Programs
Call Centre Trainer Certification Programs
Call Centre Training Material and Associated Resources
Region's only dedicated Call Centre Conferences and Exhibitions
Call Centre Consulting and Managed Services
Access to a broad range of internationally recognised, certified and accredited Call Centre industry professionals and a growing number of in-house Call Centre Training Consultants with exceptional (Call Centre related) academic qualifications and real-life call centre operations experience.
The entire team is managed and assisted by the region's most well-known, call centre personality, Mr. Dominick Keenaghan. Arising from a career as a University Mathematics lecturer, Dominick leverages a life-time working in the region with technical prowess, business savvy and educational expertise to ensure that the INSIGHTS team provide their clients with solutions that are overshadowed, only by the business results they achieve.
INSIGHTS focus not on the solution but on the business results arising from the solution.
|
| |
Successful leaders have a global perspective! The Global Report on Call Centre Practices is a free monthly newsletter that provides insight and analysis on customer management issues, worldwide. Just enter your email and click the subscribe button.
|
|
We’ll be posting reader feedback with each future issue. Send stories, comments, feedback, corrections to globalreport@icmi.com.
|
|
|
 |
|
|
