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Malaysia
OmniTouch
The Company
OmniTouch is Asia's exclusive provider of integrated training, research and consulting solutions for the Contact Centre and Customer Service industry.
From offices in Delhi, Jakarta, Kuala Lumpur, Mumbai and Singapore, we service markets across Asia, the Middle East and Europe.
Our Clients are multinational companies and organizations focused on service excellence including Microsoft Asia Pacific, ExxonMobil, Scope International (Malaysia and India), Maxis Mobile (Malaysia and Indonesia), , The Economist, Thai Airways (Thailand), The Financial Times (Hong Kong), SMART (Philippines), OCBC Bank, Citibank, Singapore Press Holdings, Avaya Global Connect (India), The Singapore Economic Development Board, Dell Asia Pacific, The Singapore Public Utilities Board, The British Council, the AMBank Group (Malaysia), DHL Asia Pacific, Idea Cellular (India), StarHub (Singapore), Dialog GSM (Sri Lanka), Intel (Malaysia), AKTEL (Bangladesh), the Cyprus Telecommunications Authority (Cyprus), FedEx (Malaysia) and many more.
More companies choose OmniTouch "
- Whether Clients choose to implement a focused training solution or a comprehensive multi-disciplined approach to transform service excellence, our functional expertise in consulting, research and training provide for depth of options and insight
- Through affiliation with recognized global leaders, including the International Customer Management Institute (ICMI) and the Call Centre Industry Advisory Council (CIAC), we provide access to global standards of performance with implementation at the local market level
- OmniTouch Clients are served exclusively by senior level industry experts who combine a mastery of industry knowledge with passion, insight and unparalleled standards of service.
The OmniTouch name is derived from two elements, 'OMNI' which is the Latin word for "all" or "everywhere" and 'TOUCH' which represents the Customer experience when contacting or 'touching' an organization.
We enable service excellence through a pioneering combination of global standards, integrated services and locally placed industry experts.
To learn more about OmniTouch including Client testimonials, case studies and details of our solutions, please visit our website at www.omnitouch.biz.
The Solutions
Client solutions are developed and delivered to enable service excellence across the organization.
| OmniTouch Consulting | Engagements designed around Customer, People, Operations and Technology domains; Excellence Monitors to sustain results
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OmniTouch Research | Mystery Shopper, Customer Satisfaction Research, Market Scans, Organizational Contact Audits
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OmniTouch Training | Training and Certification opportunities for all levels and key roles in the organization |
The Commitment
OmniTouch Clients are served exclusively by senior level industry experts who combine a mastery of industry knowledge with passion, insight and unparalleled standards of service.
We do not use 'junior' level individuals to provide services to Clients " our multinational team provides synergy across functional and geographical boundaries.
Our collective commitment to the development of the Customer Service and Contact Centre industry in the region is backed by our
- Network of business offices in the region
- Ongoing conference and speaking events
- Industry-based scholarship programs
- Promulgation of global standards, publications and memberships
- Cross-sharing of knowledge and learnings across the global landscape
Biographies of our key management team can be found on our website at www.omnitouchinternational.com
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